Privacy and Cookies Policy
Last Updated: 23rd March 2018
We take your privacy and the security of your personal data very seriously.
Sometimes we need to collect data from you to provide services to you, and this policy tells you exactly what we collect, how and why it is used, and the steps we take to protect your data and your privacy, along with contact information and details of how you can change the personal data we hold about you.
Please make sure you read the information carefully before using the site and make sure you agree to us using your information in the ways described below.
However, if you wish to restrict, block, or delete the cookies that are set by this site or any other website, you can do this through your browser settings. You can find out how to do this through your browser's Help function, but be aware that blocking cookies may reduce the functionality of some websites.
What We Do With the Information You Share With Us
There are a number of ways in which you may wish to use the site for which we need to collect information.
We use this information to understand your needs and provide you with a better service for the following general reasons:
Internal record keeping.
To provide and improve our products and services.
If we are legally obliged to do so, we may be required to provide data to relevant authorities.
In addition you may choose to provide data in these specific Instances:
(click to jump to the relevant section)
Purchasing from Our Online Shop
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com.
2. Squarespace & Stripe
Our store is hosted on Squarespace Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Squarespace's data storage, databases and the general Squarespace application. They store your data on a secure server behind a firewall. Payment: If you choose a direct payment gateway to complete your purchase, then Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Squarespace's & Stripe's Terms of Service or Privacy Statement.
3. Third party Services
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Joining the Wildlife Friends Club
If you choose to join the Wildlife Friends Club we will send regular emails with club information to the email address you provide. We use Squarespace and Mailchimp to provide this service and your data will be shared with them only for the purposes of providing you with this service. You may unsubscribe at any time using the link in every email we send - or contact us at firstname.lastname@example.org to request for your data to be removed or for a copy of the data we hold.
Contacting us Using the Contact Form
If you choose to contact us using the Contact Form in the Footer of our website we will respond to your email query. This form is managed by Squarespace (our website provider) and they use your data only to send an email directly to us. We will not use your email for anything other than the request you make using the form. Again, you can contact us at email@example.com to request for your data to be removed or for a copy of the data we hold.
We are committed to ensuring that your information is secure. We will take reasonable technical and organisational measures to protect the information we collect against loss, misuse or any form of unlawful processing. However, it is important to note that we and our service providers cannot eliminate all security risks associated with data transmission and storage.
Our website contains links to social media sites. Your interactions with such tools, and any information you provide in connection with these interactions are publicly viewable outside of the website domain. Each social media site has its own privacy policies which may be more or less protective than this Policy. If you do not wish for this information to be disclosed, then you should not use these tools. We are not responsible for information you choose to post in these fora.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your place of residence, or that you are the age of majority in your place of residence and you have given us your consent to allow any of your minor dependents to use this site.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Refusing cookies when prompted as you visit the site
Email us at firstname.lastname@example.org to request a copy of your data or for your data to be removed.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Data Protection Officer
If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).
Our Data Protection Officer is Lucy Griffiths and you can contact her at email@example.com
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint or want more information, please contact us at firstname.lastname@example.org.
If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.